Privacy Policy

Smile Geni registered under Aorta Australia (ABN 57 609 411 190) of 15/37-39 Albert Road, Melbourne, VIC 3004

1. Introduction

While providing the Services, Smile Geni may collect Personal Information about individuals. This document describes how and why Smile Geni collects, stores, uses and discloses Personal Information.

2. Types of information collected

Smile Geni may collect the following types of Personal Information about individuals:

  • names;

  • addresses;

  • email addresses;

  • telephone numbers;

  • dates of birth;

  • computer device information;

  • location information;

  • IP addresses;

  • details of usage or services that Smile Geni has provided to individuals; 

Smile Geni does not store any users uploads or end results from using the application, should the user not retain the information, it cannot be retrieved.

3. Sensitive information

Smile Geni does not collect sensitive information about individuals, including Personal Information about individuals’:

  • health, health services, health records or health preferences; and

  • biometric information included in dental records.

4. How information is collected

Smile Geni may collect Personal Information about individuals using the following methods:

  • from Smile Geni’s website;

  • as a result of signing up to use the application;

  • from individuals’ communications with Smile Geni, via email; 

5. How information is held and secured

Smile Geni may hold Personal Information about individuals using the following methods:

  • digitally;

  • hard copy; and

  • using third party digital and hard copy storage services.

Smile Geni ensures that Personal Information is protected from unauthorised access

Deletion of Personal Information

Smile Geni deletes Personal Information when: no longer required or agreements have concluded

6. How Provider uses Personal Information

Smile Geni may collect, use, hold and disclose Personal Information in order to:

  • provide the Services to its clients;

  • communicate with individuals;

  • comply with the law;

  • process payments; and

  • allow access/subscriptions

Smile Geni may obtain access to Personal Information and Health Information about individuals when it provides training, support or consulting to dentists and dental practices including:

  • training and support in the use of software

  • business services consulting.

7. Disclosures of information

Smile Geni may disclose Personal Information to:

  • Smile Geni’s employees;

  • health services providers with whom it is collaborating;

  • professional advisors;

  • affiliated businesses providing related services; and

  • regulatory bodies and courts of law in accordance with lawful requests.

8. Disclosing information outside Australia

Smile Geni may disclose personal information to organisations outside of Australia

By using the Services, individuals consent to the disclosure of their Personal Information to overseas recipients.

Smile Geni will make a good faith effort to ensure that overseas recipients deal with Personal Information in a way that is consistent with the principles of the Privacy Act, but individuals will not have the same rights in relation to overseas recipients who handle their information as they would with Australian recipients.

9. Privacy contact

Questions or complaints from individuals relating to Smile Geni’s use of Personal Information should be directed to Smile Geni’s privacy officer, contactable on hello@smilegeni.ai

When individuals communicate a complaint to Smile Geni, Smile Geni will respond within two weeks, and seek to resolve the complaint entirely within 4 weeks if the nature of the complaint permits it.

Smile Geni’s privacy officer will make a reasonable effort to address complaints or questions of individuals, and where the privacy officer is unable to do so, the privacy officer will attempt to explain why it is unable to do so.

If individuals are unsatisfied with the outcome of the complaints process, individuals may complain to the OAIC at https://www.oaic.gov.au.

10. Accessing information

Under privacy law, individuals have the right to contact Smile Geni to modify or obtain information held about them by Smile Geni.

11. Hosting personal information

The Service permits individuals or Organisations to collect, store, process, disclose, publish, or post online, Personal Information, including in some cases Health Information such as:

  • medical imaging;

  • photographs of individuals’ teeth, mouths and jaws;

  • comments relating to diagnosis and treatment of dental conditions.

It may do so by running a closed social network page for dentists, which allows members to post and view comments, messages or other information in order to:

  • facilitate collaboration and advice regarding particular dentistry scenarios; and

  • share useful information about dental diagnosis and treatment.

Smile Geni does not control contributor’s posts, but will take reasonable measures to:

  • prevent information being shared outside the closed group;

  • remove information that is not suitable for sharing with the group; and

  • where necessary remove certain group members’ access.

In these cases, the handling of Personal Information may occur without Smile Geni’s direct knowledge or control.

12. Changes to this policy

Smile Geni reserves the right to make changes to this document in the future, either to comply with changes in Australian privacy law, or to reflect changing business practices.  It is the responsibility of individuals to regularly check this document for such changes.

13. Definitions

  • Organisation, Organisations means: an organisation using the Services.

  • Personal Information: means any information that is categorised as “personal information” under privacy law.

  • Privacy Act: means the Privacy Act (1988) Cth